The culmination of DTW Ignite 2025 in Copenhagen marked a significant leap forward for the telecom industry. As the event concluded, eyes gravitated towards one keynote conversation between The Fast Mode’s Executive Editor Tara Neal and Wavelo’s Head of Marketing, Paul McCluskey, diving deep into the transformative role of artificial intelligence (AI) within Communication Service Providers (CSP) networks.

AI’s Expanding Footprint in Telecom

AI Adoption Across CSPs: The telecom industry is abuzz with AI initiatives. “Around 90% of CSPs have embarked on their AI journey,” says McCluskey. Use cases span across customer service automation, churn prediction, fraud detection, and network optimization. A notable highlight is Verizon’s use of GenAI for predicting call patterns to combat customer cancellations effectively.

Real-time Data: The Backbone of AI Success

Real-time data is at the heart of CSP AI initiatives. According to The Fast Mode, CSPs are eager yet challenged to integrate legacy systems with modern API-driven environments. “Wavelo offers a seamless transition by integrating real-time data, minimizing risk while maximizing potential,” McCluskey notes. The shift enables enhanced operational efficiency and a quicker time-to-market for new offerings.

Overcoming Data Infrastructure Hurdles

CSPs face significant data infrastructure challenges as legacy systems meet modern demands. McCluskey articulates the relevance of data fabrics and ontological frameworks, highlighting Wavelo’s approach that wraps legacy systems, transforming API calls into dynamic, data-driven events. This strategy empowers CSPs to maintain operational continuity as they innovate.

Spurring AI Evolution with GenAI and Agentic AI

AI’s future within telecom will increasingly rely on instant data access. With GenAI and Agentic AI shaping the landscape, Wavelo’s platform is positioned to adapt seamlessly. McCluskey reinforces that real-time data demands will soar as AI applications proliferate, stressing the strategy of transitioning based on Total Cost of Ownership (TCO) rather than forced migrations.

Pioneering the Future of Telecom

As CSPs embrace cutting-edge technology, partnerships with innovators like Wavelo are vital. The focus on real-time data not only fuels AI advancements but also cultivates a responsive, customer-centric service model.

For more insights and developments, visit Wavelo’s official site.